Following the Wenzhou Train Collision, China Unicom immediately launched the emergency plan. Departments of O&M and network optimization instantly organized capable forces to monitor and analyze the network indicators, and sent elite technicians to rush to the accident scene at 23 pm on the same day to inspect the neighboring base stations, detect and eliminate hidden risks, and provide the neighboring four major base stations with power supply equipment to prevent stoppage. In the early morning of July 24, the staff of Wenzhou Branch carried out inspection against a dozen base stations located in the accident zone, the transmission engineering staff conducted on-site inspection and wiring, and emergency communications vehicles entered the specified location near the assistance scene to provide communications support. As the traffic and data flows surged in the surrounding and core areas of the accident zone, Wenzhou Branch decided to make temporary strategic adjustment, i.e. opening the second carrier of the emergency communications vehicles and the half-rate function of the surrounding base stations, instead of switching from the private high-speed rail network to Wenzhou network, to ensure smooth communications. At the same time, with China Unicom’s 3G video broadcast system, 66wz.com offered a live webcast, smoothly transmitting real-time assistance video images from the accident scene, which caused a strong social reaction.
To better help families find the clues of their loved ones, Zhejiang Unicom and Fujian Unicom carried out voice and microblogging tracing efforts. Users could call the emergently opened “116 114 Tracing Hotline” to switch to staff service for information query; tracing information and the dynamic information of emergency handling were promptly posted on the official micro-blog; the two companies cooperated with a number of media agencies to build a multi-dimensional information release platform. At the same time, personnel deployment was conducted in the 116 114 emergency team of the 10010 Call Center, and those on rotation shifts asked to stay for unexpected situations. As of 11:00 on July 25, more than 1,000 inquiry calls were received by the tracing hotline, nearly 80 pieces of tracing information were handled, and the tracing information was forwarded for nearly 2,100 times. Information concerning the list of injured, tracing information, the local hospital guide and the accident progress was promptly published through hotline and microblogging. At the same time, Wenzhou Unicom set an emergency communications service station in the “family placement and reception” of Wenzhou 23rd Middle School, providing the families and on-site staff with free calls and personal information query service. Knowing that the Wenzhou blood bank ran out, although it was weekend night, there were staff spontaneously go to the blood donation station. The Youth League of Wenzhou Unicom announced a blood donation initiative through microblogging, which was positively responded by passionate youth league members. Many employees had to wait in the queue the whole day for blood donation. (People's Posts and Telecommunications News)